Contingency Consulting Group
We are seeking a highly skilled Technical Implementation Specialist to customize and install hardware and software systems for our clients. In this role, you will demonstrate how purchased hardware/software systems work to clients, and answer questions relating to implementation. You will also be required to install the hardware/software and ensure the client is satisfied with the purchase.To be successful as an implementation specialist, you should be proficient in technical applications and work well as part of a team. Ultimately, an outstanding Technical Implementation Specialist should demonstrate sound technical knowledge as well as exceptional analytical, communication, and customer service skills.
Implementation Specialist Responsibilities:
• Meeting with clients following the sale of hardware/software packages to collect data and other information required to customize a technical solution.
• Creating a project plan for each client, detailing the tasks that need to be completed for the timely installation of customized software systems.
• Communicating with clients throughout the hardware/software customization process to obtain feedback and approval.
• Customizing hardware/software systems based on clients’ individual needs and specifications.
• Educating clients on how to use purchased hardware/software systems and customized system features.
• Creating a specialized document for each client, detailing all customizations made.
• Installing customized hardware/software systems and all necessary components.
• Ensuring that the project team is aware of key deliverables and project milestones.
• Providing cost and time estimates to clients who require additional customizations to be done.
Implementation Specialist Requirements:
• Bachelor's degree in computer science, engineering, computer information science, information technology, or a related field.• Proven experience working as an Implementation Specialist.
• Sound technical knowledge.
• Proficiency in all Microsoft Office applications.
• The ability to multitask effectively.
• The ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Excellent organizational and time management skills.
• Exceptional communication and customer service skills.
• Detail-oriented.
• Must speak Spanish and English fluently.